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Daystar Launches Time Tek™ Customer Service Scheduling System

Web-based system lets service teams access the information they need to provide better service and become more profitable

PORTSMOUTH, NH – April 1, 2002 – Daystar Computer Services, a partner-based technology systems company and customized database developer, today announced the release of the Time Tek scheduling system for service companies.

Time Tek is a web-based software tool that lets service teams efficiently manage work schedules and quickly respond to customer requests for service from any location that has Internet access.

“Daystar is fully committed to providing service companies with a flexible, easy-to-use and easy-to-access scheduling system,” said Keith Bamford, Daystar’s CEO. “As a service company ourselves, we know how critical it is to be able to put our fingers on the information that lets us support our customers in the quickest and most professional manner possible.”

Time Tek removes the inefficiencies of managing schedules with appointment books or other paper-based systems, while providing all of the benefits of electronic data management and secure Internet technology. Plus, because no additional hardware or enterprise systems are required to use Time Tek, companies are able to immediately experience greater service department profitability.

Richard P. Card, general manager of DF Richard Energy in Dover, N.H., notes, “With Time Tek we’re able to promptly provide our customers with accurate and up-to-date answers to their service questions. Even our technician downtime is decreased with the ability to view work days and manage schedules from any of our dispersed offices. By giving our dispatchers the tools they need to be more responsive and efficient, I'm confident that our service department will become more profitable.”

Technology Platform
Time Tek resides on state-of-the-art, fault-tolerant servers running on the Microsoft platform. The servers are housed in a secure collocation facility with security protection, fire protection, redundant T3 connections from multiple vendors, and electrical redundancy protection. In addition Time Tek combines 128-bit login authentication with password restrictions for server access to ensure the privacy of company work schedules and the security of customer information.

Daystar is committed to providing quarterly updates that will add at least two significant new features to Time Tek’s functionality. All Time Tek users have the opportunity to provide feedback on desired features and influence the actual development of the system, directly from their customized scheduler.

Pricing and Availability
Time Tek is available immediately to companies that have dedicated Internet access. The monthly pricing structure for Time Tek is based on the number of technicians for which a company schedules service calls. There are no additional connection charges or support fees.

Daystar is currently offering a 30-day free trial for all new Time Tek customers. For more information, contact Daystar at (603) 766-5953, e-mail info@time-tek.com or visit www.Time-Tek.com.

About Daystar Computer Services
Offering top-notch support and service in the areas of network design and implementation, network maintenance, web hosting and web design, customized database design, and hardware sales and service, Daystar Computer Services provides a full range of technology solutions for companies of all sizes. Customers include Tyco International Ltd., DF Richard Energy Inc., Proulx Oil & Propane, United Way, Seacoast VNA, and many others.

Daystar’s “No Sales Person Philosophy“ is its underlying value. The company has been structured to foster a collaborative relationship and work closely together from consultation and implementation and beyond, enabling technology to succeed for all clients – so they can focus on their core business.

For more information, visit www.daystarinc.com. For more information about the Time Tek service scheduling system, visit www.Time-Tek.com.

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